Refund Policy

1. Consultation Fees

Consultation fees are charged for the time and clinical expertise of our doctors and specialists. If you need to cancel or reschedule a consultation, please inform our administration team at least 24 hours in advance. Consultation fees are refundable in full if the clinic cancels or is unable to conduct the scheduled consultation. If you cancel with less than 24 hours' notice or do not show up, the consultation fee is non-refundable but may be adjusted towards a future visit at our discretion.

2. Booking & Advance Amounts

Where an advance or booking amount has been collected to reserve a surgical slot, operation theatre time, or a specific treatment package:

• A full refund of the advance amount is provided if you cancel at least 7 days before the scheduled procedure date.
• Cancellations made within 7 days of the scheduled procedure date may be subject to a partial deduction to cover pre-procedure preparations already undertaken (e.g. pre-anaesthesia workup, blood investigations, or OT scheduling).
• If Cosmo Radiance needs to reschedule or cancel a confirmed procedure for clinical, safety, or operational reasons, the full advance amount will be refunded or adjusted towards a new date, at your preference.

3. Treatment & Procedure Payments

Once a surgical or aesthetic procedure has been performed, the amount paid for that specific procedure is non-refundable, as the clinical service, consumables, and specialist time have already been rendered. For multi-session packages (e.g. laser, hair transplant follow-ups, IV therapy series), unused sessions may be refunded on a pro-rata basis, less any package discount applied and the cost of sessions already availed, at the clinic's discretion.

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Consultation fees for consultations that were completed as scheduled.
• Consumables, medications, or implants already ordered or used specifically for your treatment.
• Any third-party costs already incurred on your behalf (e.g. lab tests, imaging, anaesthesia charges).
• Amounts paid via promotional or discounted packages that explicitly state "non-refundable" at the time of purchase.

5. How to Request a Refund

To request a refund, please contact our administration team by phone or WhatsApp using the number you booked with, or email us at the address below, quoting your name, phone number, and the date of payment. Our team will review your request against this policy and confirm the outcome within 5 working days.

6. Refund Processing Time

Approved refunds are processed back to the original mode of payment (card, UPI, net banking, or bank transfer) within 7-14 business days of approval, subject to processing timelines of your bank or payment provider. Cash payments will be refunded by bank transfer or as otherwise mutually agreed.

7. EMI & Financing Payments

If your treatment was paid for through a 0% EMI or third-party financing partner, any refund is subject to that partner's own cancellation and refund terms in addition to this policy. We will coordinate with the financing partner on your behalf where required, but final settlement timelines are determined by them.

8. Changes to This Policy

We may revise this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will apply to payments made after that date. We encourage you to review this page periodically to stay informed of any changes.

9. Contact Us

If you have any questions about this Refund Policy or wish to raise a refund request, please contact our administrative team: